Resume
Christian Hansen
Telephone: (781) 864-8341 Massachusetts USA
Email: hansenchris360@gmail.com
LinkedIn: linkedin.com/in/christian-hansen-ux-design
Website: hansenux.com
ProducT UX-UI Designer
An accomplished senior level designer with a passion for creative product development and broad experience across diverse industries. Adept at collaborating with stakeholders to deliver innovative, easy to use products which drive business success through exceptional customer experiences.
Skills
Customer Experience Design, Developer Experience Design, Product UX-UI Design, User Research, Strategic Thinking, Leadership, Collaboration, Problem Solving, User Centered Design, Product Lead Growth, Design Thinking, Customer/User Personas, User Stories, Use Cases, User Flows, Wireframes, Mock-ups, Prototypes, Usability Testing, Design Specifications, Design Systems, Agile Development, Lean Development, Inclusive Design, Product Accessibility, Product Localization.
Applications
Figma, Sketch, InVision, Axure RP, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Omnigraffle, Aha!, Atlassian Confluence, Atlassian Jira, Apple TestFlight, Slack, Brandfolder, Maze, Pendo.
experience
Architect Software User Experience 03/2024 – Present
Thermo Fisher Scientific Inc., B2B life sciences product provider Waltham, MA
Developing user experiences for current and future transplant diagnostics product systems within the specialty diagnostics systems business unit.
• Collaborating with product line stakeholders on architecture of transplant diagnostic product system offerings.
• Engaging in customer research programs to gain further insight into customer workflows, pain points, and needs.
• Championing adoption of the new customer experience design system for all transplant diagnostics product systems.
• Crafting enhanced user experiences for future releases of transplant diagnostics software products.
Principal User Experience Designer 07/2020 – 07/2023
Akamai Technologies Inc., B2B IT cloud services provider Cambridge, MA
Lead multiple teams developing user experiences for new and updated Content Delivery Network (CDN) product
offerings.
• Collaborated on the successful delivery of a new UX for the Cloud Services product line within an accelerated timeline.
• Lead a newly formed UX design team as it successfully took on supporting the reorganized Edge Technology Group.
• Engaged with stakeholders on adoption of the Akamai UX Design System by companies newly acquired by Akamai.
• Developed a prototype UX in collaboration with team seeking to streamline the new customer onboarding experience.
• Championed the use of customer user journey maps to gain insight into opportunities to improve customer satisfaction.
• Facilitated the successful, quick transition of the UX Design Group from working on-site to working fully remote.
Senior User Experience Designer II 05/2017 – 07/2020
Akamai Technologies Inc., B2B IT cloud services provider Cambridge, MA
Delivered innovative user experiences for new and updated Content Delivery Network (CDN) product offerings.
• Lead the development and adoption of the new UX design system for the Akamai Control Center customer portal.
• Updated the UX for the Image and Video Manager product to incorporate new support for optimizing video media.
• Enhanced the Script Manager product within a tight timeline to mitigate newly identified issues before launch.
• Reworked the Image Manager product UX to better align it with user workflows, resulting in improved use satisfaction.
• Spearheaded user research on the Image Manager product to gain insight on ways to improve customer satisfaction.
• Mentored newly hired and established UX designers with their project work and career development.
Senior User Experience Designer 08/2016 – 05/2017
IDEMIA, B2G IT identity systems provider Bedford, MA
Crafted new user experiences for state driver license and identification card apps for iPhone and Android phones.
• Developed an intuitive user experience for a new driver license mobile application for iPhone and Android phones.
• Conducted user research to gain insight into opportunities for improving the user experience of the mobile application.
• Supported pilot programs for the new driver license mobile application in multiple US states.
Senior User Experience Designer 06/2012 – 09/2015
Staples Inc., B2C & B2B office supplies retailer Framingham, MA
Developed user experiences for online e-commerce sites, mobile apps, and in-store customer kiosks.
• Collaborated with fellow designers on development of the new Staples online e-commerce UX design system.
• Collaborated with fellow designers on annual Back to School, Black Friday, and Happy Holiday marketing campaigns.
• Developed a branded UX for the HP Store microsite within Staples.com, success of the microsite lead to its expansion.
• Updated the Staples Rewards sign-up and management UX, mobile and desktop, to streamline the user flow.
• Produced a UX for the Staples Connect mobile app as part of the larger Staples Home Automation product line.
• Crafted a new UX for the Staples iPhone and Android phone apps resulting in a more unified customer experience.
• Developed a new UX for the Staples iPad app resulting in a 34% increase in positive user ratings.
• Lead the UX development of a Salesforce based iPad app created to support Staples B2B sales representatives.
Product User Experience Designer 04/2008 – 06/2012
Bose Corporation, B2C consumer audio products provider Framingham, MA
Designed user experiences for new and updated audio product offerings for the Home Entertainment Division (HED).
• Lead the design team developing the UX design system for the new Whole-Home Music System family of products.
• Conducted user research to gain up-to-date insight into the music listening behaviors of Bose customers.
• Produced visual design concepts for the on-screen UX of the VideoWave product line, the first televisions from Bose.
• Updated the UX of the Wave Music System products to incorporate support for new Bluetooth connect accessory.
• Crafted a UX for the new Bose branded music streaming mobile app for iPhone and Android phones, a first for Bose.
• Developed a simpler out-of-box setup UX for the new SoundLink family of mobile Bluetooth speaker products.
Product Designer 04/1998 – 04/2008
Siemens Healthcare Diagnostics Inc, B2B healthcare diagnostics product provider Norwood, MA
Designed user experiences for new and updated laboratory and patient point of care analyzer product systems.
• Collaborated with new product stakeholders on definition of UX requirements for next generation analyzer products.
• Conducted user research to gain insight into the user needs and pain points for point-of-care blood analyzer systems.
• Developed a new UI design system which as adopted by all Siemens laboratory and point-of-care analyzer products.
• Crafted an easy to use, compact touchscreen user interface for the updated DCA Advantage HbA1c analyzer product.
• Designed an innovative touchscreen user interface for the new Rapidpoint 500 point-of-care analyzer product family.
• Explored the use of full touchscreen control for future laboratory and point of care analyzer product systems.
• Designed a new softkey driven user interface for the Rapidlab 800 blood gas analyzer product line.
EducAtion
Bachelor of Science, Industrial Design (Product UX Design), University of Cincinnati / College of Design, Cincinnati, Ohio
Groups
interests
Product Design, Artificial Intelligence, Robotics, Architecture, History, Travel, Canoeing, Hiking.